Kube Teams Connect
With more than 200,000 organisations using Microsoft Teams, Microsoft Teams Voice is a simple addition designed to work seamlessly and add telephony features to Microsoft Teams, enabling users to make, receive and transfer calls to and from landlines and mobile phones in Microsoft Teams.
Kube Teams Connect is a cost-effective alternative to both traditional PBX and Microsoft Calling Plans. Any business using Microsoft Teams can implement voice services and benefit from our user friendly platform, cost savings, seamless product integration, familiar functionality and full support from KubeNet engineers.
Microsoft Teams combines the resilience and global reach of KubeNet’s own private voice network, with the speed and flexibility of our fully managed services, and access to our team of voice experts.
Any company using Office 365 and Microsoft Teams can implement Teams Voice from Kube as their preferred provider for voice and benefit from cost savings, increased functionality and importantly support for migration.
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Collaborate and Communicate
In the office or working remotely you’ll never miss a call. Kube Teams Connect delivers external voice services and advanced features through your Microsoft Teams app, from any location across any device, transforming Teams into a full collaborative solution. This kind of collaboration and communication enables a business as usual approach no matter where you are – be it home, office or in the field.
Utilising a single platform for collaboration and voice, Microsoft Teams in conjunction with KubeNet combines to create a robust, resilient and feature rich telephony platform. Communicate with your internal staff and external customers through one application allowing for complete business continuity and customer satisfaction.
Maximise value from your Teams environment
Cost-effective alternative to expensive Microsoft calling plans
Hunt groups, IVRs, Voicemail, Time of Day Routing and call queuing are just some of the basic features of Kube Teams Connect service. We can also offer full contact centre functionality, PCI compliant Omnichannel Teams recording and integration to CRM’s and Work Force Management tools. Consumers are increasingly using different tools to communicate, Telephony, Email, Live Chat, WhatsApp – our contact centre solution supports all of those platforms with Kube Teams Connect voice routing.
KubeNet offer call packages with inclusive minutes & features than the standard number of calls through Microsoft calling plans, and importantly significantly more cost effective.
How it Works
4 easy steps
Seamlessly migrate to Microsoft Teams Voice with a secure and easily deployable solution, with a range of services and our engineers to support you through the planning, migration, and ongoing management of your Teams telephony environment.
Discovery and planning
Working in collaboration with your teams, we help you audit, assess network readiness, and map your current voice environment, building out the user profiles and business requirements around which your voice solution will be shaped.
With a clear understanding of your voice requirements, we can design, build, and test your solution, configuring your Microsoft 365 tenant for the necessary voice services, and connecting to our Direct Routing trunks.
Once ready, the process of migrating your services and users to Microsoft Teams can begin.
As your Direct Routing service goes live, KubeNet technical support team will be there to monitor your services and answer any questions. For additional support, take advantage of our Teams Managed Service, which provides ongoing management and development of Teams Voice services, Microsoft Licences and end user support.
Access the online customer portal from any device to monitor usage and costs, manage your voice services, and even migrate users onto your Microsoft Teams voice services.
Why Kube Connect for Teams Voice?
Flexibility – Access to your customers through the teams desktop & mobile apps
Business continuity – tailored and easy management via an app and web portal
Reduced Costs - Simple to understand minute bundles as standard reduces overhead of a separate UC platform.
Productivity - Allows users to work from anywhere, anytime on any device.
Number ranges & Non-geo numbers - Port existing numbers with Kube, not available through Microsoft Call Plans
Enhanced SIP – gives you full and direct control of your inbound
Incoming & outgoing calls from Teams client or mobile app - The perfect single interface for all business communications internally and externally.
Call Analytics - Allows businesses to monitor platform performance. Including call logging, call quality information and more.
Security - Build on Microsoft’s own security protocols meaning users need one login for all their communication requirements.
Collaboration - Enables collaboration with users outside of your organisation through one simple tool.
Contact Centre Functionality - Increase productivity and customer satisfaction using a feature rich platform to enhance how you communicate with your customers.
MS Licences - Retain your existing 365 licences or migrate to KubeNet to achieve further cost savings. As a Microsoft Silver partner, we can deliver the same licences to you for less.