Business IT support and services might be one of the largest headaches for an organisation—although necessary, they require significant time and resources.
From solving internet connectivity issues to preventing cyber-attacks, there are a lot of elements that fall under the role of IT support providers or an IT manager. There are many different types of technology that feed into the bigger picture, and oftentimes that picture will look very different for each unique business. Without a formula or roadmap to what makes IT infrastructure and technology successful, it can be daunting to go about finding the right solutions for your organisation.
In this article, we aim to make that process a bit easier by providing the essential information about IT support and services. Understanding what’s possible in the form of both technology solutions and managed services will help businesses choose where they want to invest from the most prepared perspective possible.
Let’s dive into everything your business will want to know about the logistics of a Managed Service Provider (MSP).
What is a Managed Service Provider (MSP)?
A Managed Service Provider, otherwise known as an MSP, is a company to which businesses can outsource IT support jobs, or even the management of their entire IT infrastructure. A trusted managed IT service provider doesn’t just provide businesses with a software solution. They also deliver necessary support, consultation, and maintenance. Whether you’re looking for someone to be your entire IT team or to just augment an existing gap – like cybersecurity or compliance – there will be a provider that can take the challenge off your hands.
Services and Support Provided With Fully Outsourced Managed IT
When a business chooses to partner with an MSP for fully outsourced services (i.e. the provider acts as your entire IT team), there are a variety of services and technologies that your business will gain access to. MSPs with full control over your infrastructure will not only be able to act more quickly than a co-managed arrangement, but they will offer strategic advice about where you should invest your technology resources.
Furthermore, the beauty of an MSP is that they usually have a team of experienced professionals across the entire spectrum of IT needs. In KubeNet’s case, our team partners with leading technology providers and offers best-in-industry knowledge across areas such as:
Infrastructure: LAN management keeps your business and apps working and everyone in your organisation connected. Although necessary, it can use up your resources in the process. When you enlist a managed service provider with your LAN, they can help optimise its performance, provide increased control and standardise across your whole estate, which helps reduce your ICT overheads.
Internet / Wi-Fi: With more devices connecting to your network, businesses need solutions that offer security, speed, and reliability. With a renewed focus on business resilience, companies face an acceleration in the frequency, diversity, and the impact of disruptions. Planning your network to help your organisation respond to the unexpected is now more important than ever before.
Data & Structured Cabling: When networks are about access, don’t you think you should always have it? There are frustrations that come with poor internet access, slow network speeds, and insufficient data points. Strong Wi-Fi and hard-wired connections as well as connections between devices on your network can truly make a difference to productivity. Choosing a support provider can have benefits including increased network speed, increased network security, and reduced downtime.
Cyber Security: Strengthen your defences against cyber-attacks with comprehensive cyber security solutions. It’s critical for businesses to have the best cyber security to safeguard against potential data breaches and the resulting financial damages. Investing in robust solutions provides protection for everything; giving you the peace of mind that your business is secure and has a strong cyber front against attackers.
Cloud Services: Unlock the full potential of your business by leveraging Cloud solutions. With experience in implementing cloud technologies, MSPs can offer reliable and effective Business Continuity Disaster Recovery (BCDR) and Remote Monitoring and Management (RMM) solutions, as well as co-location and data centre services, that are tailored to your business requirements. By partnering with an MSP, you can benefit from cutting-edge technology, proactive support, and industry-leading security measures, ensuring your business stays ahead of the curve in an ever-changing digital landscape.
Voice Solutions: Stay connected with your customers - anywhere - with tailored unified communications solutions. Bringing together different communication channels like voice, video, chat, and email into one integrated platform, unified communications (UC) voice solutions are the future of business communications. Whether you're a small business or a larger enterprise, the proper UC voice solutions can transform your business communications.
How Co-Managed IT Support Works
Although fully outsourcing to a Managed Service Provider can have great benefits, sometimes choosing to engage in co-managed IT support is a better fit for your organisation’s current structure. With co-managed IT support, you can leverage the expertise of an MSP for specific IT support jobs or simply for specific areas of your IT infrastructure. Instead of fully handing over the reins, your business can retain some control and collaborate with an MSP’s team of industry experts.
This can be a beneficial arrangement for many organisations because it frees up your team for strategic business initiatives rather than working on the most frustrating parts of your technology. It also allows you to unlock the full potential of your existing IT team to propel your business forward with the assistance of experts from specific fields (i.e. cyber security professionals, LAN management, or even Cloud services).
Through co-managed IT services, your internal IT team can take the driver's seat, while you tap into the MSP’s expertise, resources and support - as and when you need it. Empower your IT team to act strategically, with the tools and support they need to drive business growth and innovation. The core benefits including:
Maintain full control of your IT strategy
Scale services and support as needed
Strengthen security
Keep IT costs low
Take away the headache that comes with fully in-house IT
Key Benefits of a Managed Service Provider
Whether it’s through fully outsourcing or through a strategic co-management partnership, leveraging an MSP has many benefits.
MSPs allow you to focus on your key business goals, leaving the complex and time-consuming IT tasks in the hands of the expert team. Having comprehensive and tailored solutions can take away the burden of managing your own technology, ensuring seamless operations, proactive issue resolution and optimised performance. This allows you to drive productivity, enhance security, and scale your business with confidence in your technology partner.
With an MSP partnership, your business can experience:
Time and resource savings through strategic investments and more informed decisions
Enhanced security with comprehensive and full-time monitoring, you will never have to worry about cyber-attacks or vulnerabilities
Scalability and flexibility
Proactive issue resolution
Concluding Thoughts
If your business decides to enlist the support of a managed service provider for your IT services, it’s important to find the right fit for your organisation. Choosing a provider that works well with your team and offers the technology for your business growth is essential.
At KubeNet our mission is to make life easier for our customers and our people by providing them with the tools and solutions that they need to allow them to thrive.
Speak with our team of IT experts about how an MSP might help your organisation today: contact us here.
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