If you’re in the UK searching for business IT support, here is your guide to finding the best fit IT support and services for your organisation.
Finding the right IT support company in London or in the UK can feel daunting when your business needs are unique and there are so many provider options. Whether you are looking to outsource co-managed IT support, or a Managed Service Provider (MSP) to handle all your comprehensive business IT support and services, you’ll want to find a partner that fully meets your requirements.
Perhaps the most important theme when searching for IT support is finding a provider that offers the level of support you need, when you need it. Every organisation has a different number of internal resources and a different level of need when it comes to IT infrastructure.
Furthermore, finding the most cost-effective option will come down to identifying what your business really needs and where you can make strategic decisions.
What does IT support look like for SMEs?
IT support for small and medium businesses can include a wide variety of skills and tasks to keep your network running and, almost equally importantly, facilitate business growth.
Far beyond just common computer crashes and slow Wi-Fi, IT support and services encompasses everything that keeps your network and technology running and safe. For reference, as a highly accredited UK MSP, KubeNet provides IT services in all the following areas:
Internet Connectivity
Voice (Telephony)
Cloud Services
Cyber Security
Contact Centres
Infrastructure (LAN Management)
Of course, these are just the basics. Beyond technology implementation, MSPs offer strategic insights and a consultative approach to improving your business through systems and processes. Oftentimes, with an MSP your organisation can choose between fully outsourced services, or co-managed IT support.
Fully Managed IT Services: By fully outsourcing your IT services, you can focus on your key business goals, leaving complex and time-consuming IT tasks in the hands of an expert team. With a full-service MSP, their team can provide tailored solutions that take away the burden of managing your own technology, ensuring seamless operations, proactive issue resolution, and optimised performance. Removing this weight from your internal team’s shoulders can empower them to drive productivity, enhance security, and scale business whilst still being confident that your IT infrastructure is in good hands.
Co-Managed IT Support: Through co-managed IT support and services, your internal IT team can still take the driver's seat, leading the important decisions, while you tap into the MSP’s expertise, resources, and support when you need it. This option empowers your IT team to act strategically, fully supported with the tools and knowledge they need to drive business growth and innovation.
Why Finding the Right IT Support Provider in the UK is Important
If you’re in need of a holistic and strategic partner in managing your IT services, it’s to your organisation’s benefit to find a provider with fundamental expertise and IT solutions. Not only will an MSP with these offerings be able to give your organisation access to industry leading talent and technology, but they will also have a history of diverse customer experiences that empower them to provide strategic and cost-saving recommendations to your team.
Oftentimes different aspects of your IT environment will impact each other, so it’s important to bring in a trained eye to identify opportunities for improvement or high-risk factors.
For example, if your IT support provider offers both voice and cloud solutions, this can be a cost-effective way to ensure your team is able access everything on one platform and protect your business data. Additionally, an MSP with extensive cybersecurity solutions will be critical across different IT areas, as they will be trained to resolve issues quickly.
The Qualities of Good IT Support
Good business IT support means IT support that enables your business to keep its network safe and running, save on costs, and scale as needed. All the factors the contribute to success can be unique depending on the current size and nature of your business.
So, when you’re looking for a new IT support company, here are some of the things that are an indication it’s a good fit for your business:
Level of support: Finding an MSP that can have a symbiotic relationship with your team is essential. Whether you need part-time help on small IT support jobs, or more comprehensive services with 24/7 monitoring, it’s important to find a provider that can meet you where your team is currently at.
The ability to scale: If your business is on a growth trajectory, having an MSP that can scale your IT support and technology with you is important. Eliminate the headaches that come with expanding and upgrading your tech by enlisting IT support provider that can grow with you.
Leading cyber security: As one of the essential elements of IT, security is a leading concern when it comes to MSPs and IT professionals. If your IT support provider can’t offer your business best-in-class cyber security, you put your data and information at risk.
Innovation focus: With a constantly evolving technology space, it’s vital to find IT experts who can lead the charge for your organisation. For example, with big changes on the horizon for voice communications and the ISDN/PSTN switch-off, finding a provider that offers expertise in hosted telephony services or SIP trunks would be very helpful.
Overall, the importance of all these factors will ultimately depend on your business’s unique goals, but it’s important to consider both the bigger picture and the (literally) smaller parts of your IT environment. Finding alignment between an MSP provider and an organisation in need of IT support can be a part of a winning business strategy.
Learn more about KubeNet’s approach to IT support
As a leading Managed Service Provider, KubeNet is all about connecting with like-minded businesses who want to push the boundaries of what's possible. Whether it's our award-winning managed service provision, cutting-edge cloud, cyber security, or voice solutions, we make sure that our clients can access their crucial business technology and data anytime, anywhere. As certified partners to some of the world's biggest names in technology, including Microsoft, Datto and Cisco, we're always on the forefront of the latest tech trends.
Feel free to reach out to our team today with any inquiries here.
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