24/7 Infrastructure Managed Service
Does your business demand that your IT systems and infrastructure are fully supported? Managing your infrastructure is an important part of IT operations, but as a busy team you may have to strike the right balance between supporting business as usual and delivering new services.
As your outsourced infrastructure team, we will take responsibility for proactively monitoring your infrastructure, including LAN management, network & AP devices, telephony, internet connectivity, patching and managing your servers, storage and network devices, which mean that they remain highly available and healthy. This includes support for remote data centres as well as private and public Cloud resources, like Azure and Office 365.
We also take responsibility for supporting your third-party applications and can work with your application vendors, allowing you to optimise your applications and infrastructure, reduce costs and ensure a high level of service for your end users.
Our Service Desk provides a UK based single point of contact for all service-related issues, managing end user support, responding to alerts and delivering proactive service improvement changes.
Service Desk services can be delivered from our Network Operations Centre, or on premises, and is fully supported by our highly skilled and accredited engineers.
Monitoring
At KubeNet, we make extensive use of automation and best practices to improve efficiency. Our proactive monitoring tools allow us to view your infrastructure as a single entity and configure granular operating details of devices in the infrastructure.
Developed to simplify your infrastructure, and to improve your service and operations management, we ensure all support tickets are logged, assigned and dealt with my experienced engineers.
Our Infrastructure Monitoring includes:
- LAN environment
- Network & AP devices
- Server health & alerts
- Memory & Processor usage
- Internet status
- Cloud Infrastructure
- Power redundancy
- Physical & Logical security activities
- Dbase server monitoring
- Backup and recovery
Why KubeNet for your Managed Service?
Experience of delivering outsourced Infrastructure & IT services and strategic consulting across a wide range of industries.
Full or part support & maintenance for your services end-to-end, including external suppliers and project delivery.
Our team of trained & accredited engineers and solution professionals offer remote & onsite support with regular service reviews.
Full 24/7/365 support and maintenance of all or part of your IT infrastructure platform.
Out-of-hours patching and back-up to help reduce risks such as security breaches or downtime.
Reduce business disruptions caused by IT incidents.
A high level of availability to core infrastructure services through comprehensive system monitoring, proactive LAN management and your server maintenance.
Knowledge of your infrastructure and devices is retained and documented within KubeNet on our CRM.
