Voice Engineer

Salary: £27,000 - £30,000 per annum

Role Overview:

As a Voice Engineer with KubeNet, you will be responsible for providing clients with exceptional service, installing and commissioning cloud telephone systems, including Microsoft Teams Calling. With experience of traditional PBX environment or within the ICT sector delivering VoIP/SIP and IP networks, the successful candidate will join our growing Voice team and support our wider service desk and business support teams.

Key Tasks and Responsibilities:

Design and deployment of our VoIP/ Cloud and MS Teams calling platforms.
Handle inbound calls from customers requiring technical support.
Troubleshoot and resolve VoIP, SIP, and network-related issues remotely and on client sites
If unable to resolve at first contact, triage the incident/request and escalate to our partners.
Investigate and monitor telecoms, Wi-Fi, and network issues, ensuring resolution within SLAs.
Communicate clearly with end-users, colleagues, and management to resolve issues promptly and ensure customer satisfaction, updating all open cases with relevant information.
Visit customer sites to diagnose and repair VoIP services as needed.
Support internal KubeNet teams,
Pre and post-sales support and the design and the deployment of our platforms.
Deliver first-class customer service at all times.
Document processes, configuration and know fixes to develop/enhance shared knowledge base.
Use HALO to plan and note progress of project deliverables, estimate resources and record risk.
The Person:

The role would suit a customer focused, hardworking & motivated person who wants to further develop their skill sets and career within a dynamic, ambitious and expanding technology company. Although mainly based in our Glasgow HQ, the successful candidate maybe required to travel to customer sites around the UK.

KubeNet will provide training and a great environment for development and progression. Ideally You will have experience working in a company that supports Telecoms or IT services.

Required Experience and Skills:

Good experience as a Voice engineer with a focus on SIP, Voice Gateways and SBC.
Technical Expertise: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows, and packet capture analysis.
Networking Skills: Strong understanding of IP networks, TCP/IP, and troubleshooting network-related issues.
Customer Service: Demonstrated experience in a customer-facing role with excellent verbal and written communication skills.
IP PBX Systems: Familiarity with IP PBX systems and their configuration beneficial.
Problem-Solving: Ability to troubleshoot and resolve complex technical issues efficiently.
Team Collaboration: Ability to work effectively within a team and escalate issues when necessary.
Problem Solving: Ability to troubleshoot and resolve complex technical issues efficiently
Strong understanding of QOS principles in a Voice environment.
Driving Licence:

A full UK driving licence is essential.

Preferred Skills:

Certifications in relevant technologies.
Experience with specific VoIP platforms.
Experience of MS Teams calling.
Familiarity with network monitoring tools and software.
An understanding of general networking such as routing and switching.
Candidates with the relevant experience or job titles of: Voice Engineer, Telephony Engineer, IT Network Engineer, VOIP Engineer, VOIP Support may also be considered for this role.

SOME OF THE GREAT BENEFITS

Working at KubeNet you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Competitive salary
Quarterly Bonus based on personal & team Kpi’s
22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar.
Standard working week Monday to Friday and we operate flexible shifts between 8am and 6pm.
On-Call: You will be expected to take part in our weekly on-call rota for which an on-call payment will be given.
Based at our offices, Building 11000, Academy Park, Gower Street Glasgow, G51 1PR.
KubeNet operate a blended working policy with a minimum 3 days in the office, however, you can choose to be based in the office Monday to Friday.
Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
Free KubeNet Broadband or a £25.00 per month contribution.
Financial Contribution to your agreed training path with 2 days exam leave pa.
Training will be provided on the systems we use and any future requirements.
About us

KubeNet is a leading Managed Service Provider who provides best-in-class, future-proof communications and technology solutions to some of the world’s leading companies.

Our broad portfolio of Ethernet, Cloud and Voice solutions ensures our clients have access to their applications and Data across the Globe and as a Cisco & Microsoft Partner we are right at the forefront of technology.

Because we own and operate our own Next Generation Network, we can guarantee that our infrastructure is flexible, secure and resilient enough to meet business requirements all fully supported through our ISO, ITiL and Cyber Essentials accreditations.

But we’re more than just a successful business, we’re a successful and motivated team. A team of great people delivering great products and exceptional service to our customers.

As we continue to grow, our aim is to bring together the best Talent & minds in the marketplace, we welcome individuality and value and encourage the things that makes you different. From diversity to creativity, we nurture every form with inclusion front and centre.

If you think you have the skills that are required, please Send your CV and a cover letter and make sure to let us know your notice period and current salary. Good luck!

STRICTLY NO AGENCIES